Frequently Asked Questions

Please see https://www.ultrabet.com.au/AppInfo for instructions to install the UltraBet app on either IOS or Android.

UltraBet is an online wagering business owned and operated by UltraBet Pty Ltd and licenced with GWIC in New South Wales.

Simply click on the Join button in the header atop our desktop or mobile website and complete the registration form.

The registration process only takes about 2 minutes to complete. If you have any issues, give us an email or click on live chat.

You are able to verify your account electronically, click on my account and then verify my account, add your ID to verify electronically with GREENID.

Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your UltraBet Customer Account.

UltraBet requires that all Customers successfully verify their identity by the earlier of:

• Fourteen (14) days of opening their Customer Account; or
• Withdrawing any funds from their Customer Account.

In order to verify your identity, you may need to provide us with copies of one or all of the following:

• A current Australian Driver's Licence;
• A current Australian Passport; and/or
• A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.

UltraBet engages GREENID, a third-party identity processor, to provide identity verification services in order to more efficiently and comprehensively verify the identity of UltraBet Customers. Your personal information may be supplied to such a third-party so the identity verification process can be completed. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

All of our deposit methods are set out in the Banking section of My Account on the UltraBet Website.

https://www.ultrabet.com.au/Account/Banking

You can deposit funds into your UltraBet Customer Account in the following ways:

• PAYID/OSKO: Using your online banking, you can complete a PAYID/OSKO transfer to an email. 

  use email: "your pin"@ultrabet.com.au 

  Eg if you PIN is 23451 then PAYID [email protected]

  To check your PIN click on my account and it will be a 4 or 5 digit number

  (Please note deposits under $20.00 will incur a 50 cent processing fee)

  If successfully processed via OSKO this deposit will be instant and you can let us know via Livechat and to have that credited immediately.
• Electronic Funds Transfer (EFT): You can deposit using UltraBet account details, Westpac Account: UltraBet BSB 032032 ACC 438679. After you have made the deposit, you need to go to the EFT Notification section of the Banking menu on the UltraBet Website and let us know the details of the transaction so that we can credit your UltraBet Account. Please note that this is not an instantaneous deposit method and may take up to 2 business days before being credited to your account.
• Bank Deposit: You can deposit into your UltraBet Customer Account at any branch of the Westpac Bank. You will need to provide the Westpac Bank with the UltraBet Account details.
  After you have made the deposit, you need to go to the EFT Notification section of the Banking menu on the UltraBet Website and let us know the details of the transaction so that we can credit your UltraBet Customer Account.

If you have forgotten your User ID or your password, click on the Help button in the Log-In section of the UltraBet Website and complete the form to recover your credentials. If you correctly complete the form, you will an email shortly thereafter which will instruct you on how to log-in.

We send all new UltraBet Customers a welcome email which includes important information regarding their
UltraBet Customer Account. If you have not received this email, you may be blocking communications from us. You need to add 'Sup[email protected]' to your Safe Sender list or your Contacts.

You can submit a withdrawal request via the Banking tab in My Account.

Deposited funds must be turned over at least once before they will be able to be withdrawn.

Withdrawal requests are processed eight times daily via Osko. This means funds are available in your account within hours of request, every day of the year (If OSKO was successful).

Unsuccessful OSKO withdrawals will be processed as an EFT, which will take 1-2 business days.

For Customers who have deposited via a credit card from an Australian financial institution, withdrawn funds will be returned to the credit card from which the deposit was made up to the total amount of all deposits made from the relevant credit card. If the amount being withdrawn exceeds the total amount of all deposits made from the relevant credit card, the Customer can elect to have the surplus transferred to a bank account rather than their credit card.

If you placed your bet on the scratched runner before the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet is lost. If the bet formed part of a multi-leg or parlay bet, the entire multi-leg bet is lost.

If you placed your bet on the scratched runner after the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet will be refunded in full except if the bet formed part of a multi-leg or parlay bet, in which event the multi-leg bet will stand and the dividend will be downwardly adjusted to account for the removal of the bet on the scratched runner.

The minimum amount that a Customer can stake on any wager is $0.01.

The maximum amount that a Customer can stake on any wager is determined on a case-by-case basis depending on the event and market conditions and subject to any Minimum Bet Limits applied by any wagering control authority in the relevant jurisdiction. UltraBet will attempt to satisfy all bet requests but may, at its discretion, reject or partially accept certain bet requests.

A number of Australian wagering control bodies prescribe Minimum Bet Limits for the benefit of punters. For events in which a Minimum Bet Limit is in place, we must accept wagers in which the punter's potential profit is below the specified threshold. Some of the Minimum Bet Limits in place are summarised below:

	Thoroughbreds Metropolitan	Thoroughbreds Provincial & Country
Victoria	$2,000.00	$1,000.00
New South Wales	$2,000.00	$1,000.00
Northern Territory	No MBL	No MBL
Queensland	$2,000.00	$1,000.00
South Australia	$2,000.00	$1,000.00
Tasmania	$1,000.00	$1,000.00
Western Australia	$2,000.00	$1,000.00

Please Note:

Minimum Bet Limits apply only to Fixed Odds bets. They do not apply to bets on Top Fluctuation, Best of the Best, tote or tote-derivative products, racing exotics, or multi-leg bets.

Minimum Bet Limits apply to bets placed after 9:00am on the day of the race meeting, unless the meeting is a night meeting in which event the Minimum Bet Limits take effect at 2:00pm on the day of the race meeting.